Privacy Policy
Casa Luciano - Private Pool & Staycation respects the privacy of guests, prospective guests and other persons who contact us through our website, Facebook Page, Messenger or other official communication channels.
Information we may collect
Depending on how you contact us, we may receive information such as your name, Facebook or Messenger profile identifier, contact number, preferred booking date, number of guests, event or accommodation requirements, and other information you voluntarily provide in connection with an inquiry or reservation.
How we use information
We use information to respond to inquiries, provide rates and venue information, check availability, assist with reservations, provide customer support, coordinate with our staff, maintain conversation and booking records, protect our services from abuse, and comply with applicable legal or regulatory requirements.
Messenger automation and human assistance
Casa Luciano may use automated tools, including an AI-assisted Messenger system, to answer common questions and help collect basic booking information. When a request needs reservation confirmation, payment assistance or personal attention, the conversation may be transferred to a human member of our team.
Sharing of information
We do not sell personal information. Information may be shared with service providers that help us operate our communications, website, hosting, customer support or reservation processes, only as reasonably necessary for those functions. We may also disclose information when required by law or to protect the rights and safety of Casa Luciano, our guests or others.
Data retention
We retain information only for as long as reasonably necessary for customer service, reservation administration, recordkeeping, dispute resolution, security and legal compliance. Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
Security
We use reasonable technical and organizational measures intended to protect information against unauthorized access, misuse, alteration or loss. No internet-based service can guarantee absolute security.
Your choices and requests
You may contact us to ask about personal information associated with your inquiry, request correction of inaccurate information, or request deletion where appropriate and permitted by law.
Third-party platforms
Our Facebook Page and Messenger communications are also subject to Meta's own terms, privacy policies and platform practices. Links from this website may lead to third-party services that maintain their own privacy policies.
Contact us
For privacy questions or requests, contact Casa Luciano - Private Pool & Staycation at:
Carriedo Street, Barangay Muzon
City of San Jose del Monte, Bulacan, Philippines
Phone: +63 917 861 0940
Facebook: Casa Luciano Muzon
This Privacy Policy may be updated from time to time to reflect changes in our services, legal requirements or business practices.